J. DARIS CRITTENDEN

— Hard, honest, ethical work pays off, because you truly believe it does.

Problem Solver, Manager, Guest Relations Specialist, Administrative Assistant, & Graphic/Studio Artist.

Employment Outlook

I’m looking for a company with a clear business plan, and a very strong ethical and supportive structure for their services, customers, and employees.

What I will be bringing to your company is a logical and ethical sense of best practices for the employee and customer; and the ability to integrate well with your best practices, as well as suggest any processes or practices which could be modified for accessibility, efficiency, sustainability, inclusivity, and customer satisfaction.

I’m seeking an employer who will also be respectful and accommodating to the needs of their employees in their endeavors to increase their varied viewpoints and team collaboration through the welcoming of differently-abled and Inclusive persons.

The type of position I’m looking for is a clerical, administrative, or technical role oriented around efficiently processing data in a regimented or creative manner to the letter of quality necessary; and a position which will both be well-suited to my need and experience, and able to provide some fulfilling challenge to keep me engaged and interested in the career. To be short; a position where I am not treated like “another cog in the machine”.

Ideal positions will involve mainly computer & desk oriented work in a physically designated location (office) with some occasional availability to work offsite if needed for medical consideration, but will not be a position focused on travel or work-from-home.

Accessibility Disclosure

I am affected greatly by a bleeding disorder (Hemophilia) which adversely affects my joints and severely limits my physical ability; therefore I am unable to remain standing for extended periods, or to lift considerable weight regularly. When acutely affected by my condition, one or more limbs may be unusable to the extent of not using an arm, or unable to walk for one or more days until the affected joint has recovered; use of crutches or sling is possible though not ideal, but I do my best to accommodate to most situations. — To put it in terms relative to other familiar injuries; at any moment my joints could exhibit issues not-unlike a sprain or break lasting one-or-more days, and then recovering, only for another joint/limb to then be injured, in perpetuity, throughout my life; accompanied with ever-increasing arthritis. Therefore my employment outlook is focused squarely adjacent to positions which are not physically demanding.

Persona

Genuine caring for customers' needs and belief in the company.

Dedication to the position, with drive and hard work for the company goals.

Ability to thrive in detail-oriented digital tasks such as reporting and scheduling, or in customer service positions.

Classic integrity of service, and a strong rapport with coworkers and clients alike.

Willing to problem-solve intensely when nobody else is taking command of the situation or task.

Willing to admit not knowing everything; but with the ability and readiness to learn any skills needed to further the goals of the company, and the well-being and joy of customers.

EDUCATION

Florida Gulf Coast University
Fort Myers, Florida
Bachelor's Degree – Visual Art
8/2002 – 5/2008

SKILLS & KNOWLEDGE

Acrylic Artist

Adobe Creative Suite (Prior to “CreativeCloud”)

Administrative Assistance

AutoCAD Drafting (AutoDesk AutoCAD ver. 12, 14, 2000, 2002)

Branding & Visual Design

CampusVue CMS

Computer Hardware/Software Maintenance

Critical Thinking & Objective Brainstorming

Customer Service & Interpersonal Skills

eCollege LMS (Pearson Learning Studio) Online Course Platform

Graphic & Logo Design

Florida Restaurant & Lodging Assoc. SafeStaff Food Safety Certification

Metalprogetti Garment Conveyor Support

Microsoft Office / Google Suite

Other Graphic Design Software Suites

Retail & Food Service Cashiering

Route4Me Delivery Optimization Software

SPOT Dry Cleaning POS Software

Time Management

Virtual/Online Class Design

Web Layout & UI Design (Basic HTML/Non-Modern)

Well versed across Apple iOS/MacOS, Microsoft Windows, & Android platforms

ABRIDGED WORK HISTORY

3/2017 - Current
Delivery Operations Manager
Tide Cleaners
Naples, Estero, & Fort Myers, Florida

— Service Industry Associate & Manager of store, overseeing multiple employees; delivery route logistics; production of garment cleaning services; & technical support for various software and hardware based issues with equipment across numerous stores in the SWFL area.
08/2023 - Current: Delivery Operations Manager
12/2021 - 07/2023: Delivery Manager; Southwest Florida
2/2020 - 11/2021: General Manager; Estero
1/2019 - 1/2020: Guest Service Manager; Fort Myers
3/2017 - 12/2018: Guest Service Rep.; Fort Myers

3/2016 - 3/2017
Associate
Panera Bread
Fort Myers, Florida

— Cashier, Drive-Thru Associate, and Trainer at Panera #1888, Gulf Coast Town Center, Ft. Myers.

4/2012 – 6/2015
Design Assistant - Distance Education
Southern Technical College (FKA: Southwest Florida College)
Fort Myers, Florida

— Distance Education Department staff focusing on educational content input for the online course system, and upkeep of daily workings and reports for the online campus, including but not limited to; Student & instructor enrollment (technical/non-registrar), educational design and content management, review of textbooks, and retaining good rapport with textbook publishers & adjunct virtual instructors.

7/2008 – 4/2012
Associate Trainer
Panera Bread
Fort Myers, Florida

— Cashier, Drive-Thru Associate, and Trainer at Panera #1233, Page Field Commons, Ft. Myers.

6/2005 – 12/2008
Co-Owner/Operator (VP/CTO)
PI: Download Inc.
Fort Myers, Florida

— Entrepreneur, Co-Owner/Operator of a paper-to-disc document and photo scanning service. Duties including sales, advertising, design, and systems & procedure implementation.

10/2002 – 10/2003
CADD Tech
Architectural Metals / Mills & Co. of Florida
Fort Myers, Florida

— CADD Tech overseeing ornamental gate and portable classroom/office design and review.